In December 2024, 51视频's Facilities Management department introduced the new self-service request system called TMA, replacing the CAMIS-Tririga system. The TMA work-order system enhances service provided to the campus with a user-friendly interface.

Urgent Service Requests

For Urgent Service Requests (e.g. no power, water leaks, roof leaks, no cooling or no heat) call the Facilities Management Service Center at 978-934-2601.

Non-Urgent Service Requests

For Non-urgent Service Requests please submit an .

If you aren't sure what is an urgent request and what is a non-urgent request, review this table of services.

Online Service Request Form

Key Requests

To request a key(s), please complete the Key Request Online Form. Please submit one form per location and each key holder.

Please do NOT submit a Service Request for key requests.

When an employee leaves the university, their keys are required to be returned to either the Service Center, UCAPS or Human Resources.

Questions regarding this process may be directed to the Facilities Service Center at 978-934-2601 or email: Facilities@uml.edu.

You can also follow our Key Request job-aid (pdf).

Submit A Key Request Online

New Equipment Installation Requests

All equipment that is purchased, donated or relocated must be accompanied by an Equipment Installation Form. This form is required for the purpose of proper utility management/connections, safety controls and space allocation. To request an equipment Installation, please complete the (note: initial login will require your permission for access, any questions email: FIS-Help@uml.edu) by signing into Microsoft using your 51视频 credentials. Submit one form per piece of equipment. To get a better understanding of the process and timeline for this request see the process flow chart.听 听