Hand holding cell phone with female doctor on it

01/04/2021

In the wake of the COVID-10 pandemic, medical practices will look at ways to incorporate videoconferencing 鈥渢elehealth鈥 visits more broadly, says Nursing Chair and Prof. Heidi Fantasia.

Before the pandemic, telemedicine was available but underutilized, often because insurers wouldn鈥檛 pay health care professionals for telehealth appointments, she says. Now, practitioners know how valuable and convenient it is, especially for mental health services, follow-up appointments, or an early assessment of symptoms such as a rash or cough, she says.

鈥淧roviders are going to look more closely at what can be handled via telehealth and what requires an office visit,鈥 she says.

One likely benefit of providing services via telehealth in the future is that some patients will seek care for potentially serious conditions when they first experience symptoms, instead of waiting until they鈥檙e sicker and treatment is costlier, she says.

鈥淥ften, it takes people longer to drive to the office, find a parking space, get checked in and wait in the waiting room than it takes for the actual visit, and that causes a lot of frustration,鈥 she says. 鈥淪ometimes, that鈥檚 all a person needs as an excuse not to go to the doctor.鈥

Fantasia also predicts that home care visits by nurses will increase, especially for frail, elderly patients.